CONTACT US / FAQ
Contact Us
Have a question about your order, a product, or anything else? We're here to help.
Email: talbra@trinitypawling.org Response time: We aim to respond to all inquiries within [24–48] hours.
Frequently Asked Questions
How long does shipping take? Most orders ship within 1–2 business days of purchase. Delivery typically takes [7–10] business days depending on your location, since our products are shipped from our fulfillment partners. You'll receive a tracking number by email as soon as your order ships.
Where do your products ship from? Our products are sourced through a global fulfillment network. This allows us to offer great prices, though it does mean shipping can take a bit longer than a typical local retailer — we think it's worth the wait!
What is your return policy? If you're not satisfied with your order, contact us at talbra@trinitypawling.org within 10 days of delivery. Please see our full [Terms & Conditions] page for details on eligibility.
My order arrived damaged or incorrect — what do I do? We're sorry to hear that! Please email us at [Insert Support Email] with your order number and a photo of the item, and we'll make it right with a replacement or refund.
Can I change or cancel my order after placing it? If you need to make a change, contact us as soon as possible at talbra@trinitypawling.org. Because orders are processed quickly, we can't guarantee changes once an order has begun fulfillment, but we'll always do our best to help.
Do you ship internationally? No, currently we ship within the United States only" or list countries you support.
How can I track my order? Once your order ships, you'll receive an email with a tracking number and link. You can also reach out to talbra@trinitypawling.org anytime for an order status update.